Uber expands ChatGPT Work from a pilot to more than 30,000 employees

The company-wide rollout includes approved integrations, internal skills and training, while measured business outcomes remain forthcoming.

Uber announced on October 22 that it was making ChatGPT Work available to more than 30,000 employees worldwide. The deployment expands a pilot involving 1,000 people and introduces a company-wide agentic platform for knowledge work within ChatGPT Enterprise.

The company's account describes connections to everyday workplace tools including Google Drive, Gmail, Google Calendar and Slack. Potential activities include researching information, preparing meeting materials, creating presentations and analysing data. Uber says the rollout is supported by approved integrations, an internal AI skills library and employee training. Its developers will continue using Codex for software work.

Those details matter because organisation-wide access changes the implementation problem. A pilot can rely on a small group of motivated users. A broader rollout has to make the permitted tools, available information and expected review process understandable across functions with different tasks.

Uber names operations, finance, marketing and product among the functions supported by the rollout. It says GPT-6.1 Sol will be the default capability, with other models and multimodal features available for different needs. This combines a common entry point with some flexibility over the tools used for particular work.

Uber and OpenAI plan to share adoption, use cases and measurable outcomes as the rollout progresses. The announcement establishes access and the supporting deployment approach; it does not yet establish a quantified productivity result across the workforce. The most useful follow-up evidence will connect actual usage to accepted work, correction effort and time saved in specific business processes.

Sources

- [Uber brings ChatGPT Work to all employees with OpenAI](https://www.uber.com/us/en/blog/uber-announce-work/) — Uber